Privacy Policy

Last updated: [2026‑06-04]

  1. Who we are
    SOLVI Adventures (org. no. 937584717) is the data controller for personal data processed through this website and our booking system. Contact: SOLVI Adventures, Villaveien 13, email: hello@solviadventures.no, phone: +4368181345364. You can contact us about privacy at the address or email above.
  2. What personal data we collect
    We collect and process the following categories of personal data:
    • Identity and contact data: name, email, phone number, postal address.
    • Booking details: trip date(s), number of participants, special requests, emergency contact name/phone, participant ages.
    • Payment information: payment reference and bank transfer details you provide (we do not store full bank account numbers beyond what is needed for bookkeeping).
    • Health and safety information: any medical conditions, allergies or fitness information you provide that are necessary for a safe tour.
    • Photos and videos: images or footage taken during tours that may include participants.
    • Technical data: IP address, browser and device information, cookies and analytics data collected when you visit our website.
  1. Why we process personal data and the legal basis
    • To perform the contract for bookings (necessary for booking confirmation, trip organisation and fulfilment). Legal basis: contract performance.
    • For safety and emergency purposes (sharing medical or contact details with guides where necessary). Legal basis: legitimate interest and contract performance.
    • For payment and accounting (retain booking/payment records to meet bookkeeping and tax obligations). Legal basis: legal obligation and contract performance.
    • For marketing (newsletters, offers) only with your explicit consent; you may withdraw consent at any time. Legal basis: consent.
    • For publishing photos and promotional material: with your explicit consent where required; if no consent, we will not publish identifying images. Legal basis: consent.
    • For fraud prevention and site security (legitimate interest). Legal basis: legitimate interest.
    • For analytics to improve the site (legitimate interest — anonymised where possible).
  1. Sharing and recipients
    We may share personal data with:
    • Payment/accounting processors and our accountant for bookkeeping and tax.
    • Subcontracted guides or partner providers when needed to run a trip (safety and coordination).
    • Emergency services or authorities if required for safety or by law.
    • Photo processors or marketing platforms only when you have consented to photography use.
      We do not sell personal data.
  1. Cookies and tracking
    We use essential cookies required for the website to function and optional analytics cookies to understand site use. You can control cookie settings via the cookie banner or your browser.
  2. How long we store personal data (retention)
    We retain personal data only as long as necessary for the purpose:
    • Booking records and related accounting documents: retained for 5 years to comply with Norwegian bookkeeping requirements.
    • Emergency and medical information: retained for the period necessary for safety and for the same retention period as the trip record unless you request earlier deletion.
    • Marketing consents: retained until you withdraw consent.
    • Photos used for promotion: retained until you request removal; we will remove images on request within a reasonable timeframe.
  1. Your rights
    Under the GDPR/Norwegian Personal Data Act you have the right to: access your personal data, request rectification, request erasure (in some cases), request restriction of processing, object to processing (including direct marketing), data portability where applicable, and withdraw consent at any time. To exercise rights, contact: hello@solviadventures.no. We will normally respond within one month. You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) at www.datatilsynet.no.
  2. Photography and marketing consent
    We take photos on trips for safety documentation and marketing. During booking you will be asked to give consent to use photos that include you. If you decline, we will make reasonable efforts not to publish your images. You can withdraw photo consent later by contacting us; we will remove images from future use and, where feasible, delete published copies.
  3. Security measures
    We maintain appropriate technical and organisational measures to protect personal data: HTTPS on the website, restricted staff access, password policies, and encrypted backups. While we take care to protect data, no system is completely secure; if a breach occurs we will follow applicable laws and notify affected individuals and authorities where required.
  4. Third‑party services and links
    Our site uses WPForms for bookings and third‑party services for email/analytics. Please see their privacy notices: WPForms Privacy Policy [link]. We are responsible for data we collect and process but some third‑party processors have their own policies — links are provided where relevant.
  5. Changes to this policy
    We may update this policy from time to time. Material changes will be posted here with a new “Last updated” date. Please check periodically.
  6. Contact and complaints
    For questions or to exercise your rights, contact: hello@solviadventures.no. For complaints about our processing you may also contact Datatilsynet: https://www.datatilsynet.no/.